Let Us Assist You With Your Software
Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:

A member of our support team will talk with you first to determine the nature of the problem. Or respond to an e-mail from you.

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:
    Prepare for support session
  1. Minimize all programs with the exception of this browser.
  2. Close all programs that are sensitive
  3. Start support session
  4. Connect to Support Session.
  5. You are prompted to download a small virus-free plug-in.
  6. Click on "Start Support Session" button.
  7. "Open" file and allow installation
  8. User Account Control Option - Click "Yes"
  9. You will receive a unique Client ID".
  10. Call our support team at 210-375-5832
  11. Provide Hogan Data Support Team with "Client ID
  12. With your permission, your support representative can view your screen and share control of your mouse and keyboard.
  13. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Optional Connection Path
  1. https://FixMe.IT

FixMe.IT by Techinline Limited

Attended Support

Hogan Data Support

  • Connect Please review instruction below.
  • You will be directed to "Support Session"
  • Click on "Start Support Session" button
  • "Open" file and allow installation
  • User Account Control Option - Click "Yes"
  • Please call 210-375-5832 when you are ready to start session
  • Provide Hogan Data Support Team with "Client ID

Unattended Support

Hogan Data Support

Install Unattended Access Setup:

    Internet Explorer
  • FixMeit Unattended Access Setup.exe
  • Bottom click on "Run"
  • Open File:
  • User Account Control
  • FixMe.IT
  • Yes
    Edge
  • FixMe.IT Unattended Access Setup.exe
  • Open File
  • User Account Control
  • FixMe.IT
  • Yes
    Google Chrome
  • FixMeit Unattended Access Setup.exe
  • Bottom Left click on ^
  • Open
  • User Account Control
  • FixMe.IT
  • Yes
How to manage or end Unattended Support.

  1. When technician attempts to connect to your machine and you are using it, a notice allowing permission is displayed.
  2. Using the "Task View" icon, you can
    • Update Stored Password
    • Block or Unblock Access
    • Help: Learn the basics of GoToAssist.
    • Exit: GoToAssist must run in the background to allow agent Unattended Session. When you exit, your machine will be "Offline" and Unattended Access will be disallowed.
  3. Revoke Unattended Access
    • Click on icon
    • Click on "Revoke Unattended Access" button

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