HOGAN DATA - Managing Your Information

Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:

A member of our support team will talk with you first to determine the nature of the problem. Or respond to an e-mail from you.

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:

Prepare for support session

Minimize all programs with the exception of this browser.
Close all programs that are sensitive

Start support session

Connect to Support Session.
You are prompted to download a small virus-free plug-in.
Click on "Start Support Session" button.

"Open" file and allow installation
User Account Control Option - Click "Yes"
You will receive a unique Client ID".
Call our support team at 210-375-5832
Provide Hogan Data Support Team with "Client ID
With your permission, your support representative can view your screen and share control of your mouse and keyboard.
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Optional Connection Path

https://Set.me

Set.Me by Techinline Limited

Attended Support

Hogan Data Support

Connect
Please review instruction below.
You will be directed to "Support Session"
Click on "Start Support Session" button
"Open" file and allow installation
User Account Control Option - Click "Yes"
Please call 210-375-5832 when you are ready to start session
Provide Hogan Data Support Team with "Client ID

Unattended Support

Hogan Data Support

Install Unattended Access Setup:

Internet Explorer

FixMeit Unattended Access Setup.exe
Bottom click on "Run"
Open File:
User Account Control
FixMe.IT
Yes

Edge

FixMe.IT Unattended Access Setup.exe
Open File
User Account Control
FixMe.IT
Yes

Google Chrome

FixMeit Unattended Access Setup.exe
Bottom Left click on ^
Open
User Account Control
FixMe.IT
Yes

How to manage or end Unattended Support.

When technician attempts to connect to your machine and you are using it, a notice allowing permission is displayed.
Using the "Task View" icon, you can

Update Stored Password
Block or Unblock Access
Help: Learn the basics of GoToAssist.
Exit: GoToAssist must run in the background to allow agent Unattended Session. When you exit, your machine will be "Offline" and Unattended Access will be disallowed.

Revoke Unattended Access

Click on icon
Click on "Revoke Unattended Access" button