Let Us Assist You With Your Software
Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:

A member of our support team will talk with you first to determine the nature of the problem. Or respond to an e-mail from you.

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:
  1. Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the key in the "Support Key" field and click Continue >> button to initiate the screen-sharing session.
  2. You are prompted to download a small virus-free plug-in.
  3. With your permission, your support representative can view your screen and share control of your mouse and keyboard.
  4. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Connection Error:
Reason: TimeStamp Signature and/or certificate could not be verfified or is malformed.
  1. Go to the Control Panel and click on Programs & Features
  2. On programs and features, please Uninstall GoToAssist Remote Support and GoTo Opener
  3. Now, please use this link to download the Customer Standalone App (save to desktop).
  4. Once done, we will attempt to start a new session.

GoToAssist by LogMeIn

After entering your 9 digit code, please call 210-375-5832.

Your 9 digit code is valid for 20 minutes.

Unattended Support

How to connect.

  1. You are first invited to join a support session.
  2. You will be asked for permission to connect to your computer when you are not present.
  3. You provide a Windows "Username and Password" to "Allow Unattended Support"
  4. This will allow Technician to log on without access to your password.
  5. Once approved, a notice will appear and a small piece of endpoint software in order for Technician to control servers and end-user desktops when no one is at the machine or after hours.
  6. A "Task View" icon, will now be avalable on the machine.
How to manage or end Unattended Support.

  1. When technician attempts to connect to your machine and you are using it, a notice allowing permission is displayed.
  2. Using the "Task View" icon, you can
    • Update Stored Password
    • Block or Unblock Access
    • Help: Learn the basics of GoToAssist.
    • Exit: GoToAssist must run in the background to allow agent Unattended Session. When you exit, your machine will be "Offline" and Unattended Access will be disallowed.

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